Return & Refund Policy

Last Updated: July 20, 2026

At Kooketo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below. This policy explains the conditions, process, refund timeline, and customer responsibilities for returns and refunds.

Summary

Return window: 60 days from the date of delivery.
Refunds are processed within 7 business days after the returned item is received and inspected.
Free return shipping for approved returns.
A prepaid return shipping label will be emailed after your return request is approved.
No restocking fee.
Items must be returned in their original condition.
Personalized, customized, damaged by misuse, or final sale items may not be eligible for return.
Refunds are issued using the original payment method whenever possible.

Eligibility for Returns

You may request a return within 60 calendar days from the date your order is delivered.

To qualify for a return, the item must:

Be returned within the eligible return period.
Be in its original condition.
Be unused or show only minimal handling necessary for inspection.
Include all original packaging, accessories, and any promotional items received with the purchase.
Not be damaged due to misuse, abuse, negligence, or unauthorized modifications.

We reserve the right to decline returns that do not meet these conditions.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

Personalized or custom-made jewelry.
Items marked as Final Sale or Non-Returnable.
Products damaged due to improper use, accidents, or normal wear and tear.
Items returned without authorization when required.

If you are unsure whether your item qualifies, please contact us before returning it.

How to Request a Return

To begin a return:

Contact our customer support at support@kooketo.com.
Include:
- Order number
- Customer name
- Email address
- Reason for the return
- Photos if the item is damaged or incorrect
Our team will review your request.
If approved, a prepaid return shipping label will be sent to your email.
Print the label, securely package the item, attach the label, and ship the package according to the provided instructions.

Returns should not be shipped until return authorization has been provided.

Return Shipping

Return Detail	Information
Return Shipping Cost	Free
Return Label	Sent by email after return approval
Return Label Format	Downloadable and printable prepaid shipping label
Storage Fee	Free
Return Authorization	Required before shipment

Customers should use the provided return label whenever possible.

Return Address

Approved returns should be sent to:

Kooketo
19 Summerberry Rd
Bristol, CT 06010-2957
United States

Please do not return products without first receiving return instructions.

Inspection Process

After your returned package arrives, our team will inspect the item to verify that it meets the return requirements.

Inspection typically includes:

Product condition
Packaging
Completeness
Signs of misuse or damage
Verification against the original order

If additional information is required, we may contact you before processing the refund.

Refund Policy

Once your return has been received and approved, your refund will be processed within 7 business days.

Refunds are issued to the original payment method whenever possible.

Depending on your financial institution, it may take additional time before the refund appears on your account.

Refund Timeline

Stage	Estimated Time
Return Delivery	Varies by carrier
Inspection	1–2 Business Days
Refund Processing	Within 7 Business Days after approval
Bank/Card Processing	Varies by payment provider

Partial Refunds

Partial refunds may be issued if:

The returned item is not in its original condition.
Parts or accessories are missing.
Damage is determined to be the result of customer misuse.
The product has excessive wear beyond normal inspection.

When applicable, the refund amount will reflect the item's remaining value.

Damaged, Defective, or Incorrect Items

If you receive:

A damaged item
A defective product
An incorrect product
An item missing from your order

Please contact us as soon as possible.

Include:

Order number
Description of the issue
Clear photographs of the item and packaging

We will review the situation and provide an appropriate resolution, which may include a replacement, exchange, refund, or other suitable remedy.

Exchanges

If you would like a different size, style, or item, please contact our support team.

Eligible exchanges are subject to product availability.

If the requested replacement is unavailable, a refund may be offered instead.

Cancellations After Delivery

Orders that have already been delivered cannot be canceled.

If you no longer wish to keep the item, you may submit a return request under this Return & Refund Policy.

Refused Deliveries

If a shipment is refused without prior authorization or returned due to an incorrect shipping address provided by the customer, the order may be treated as a return.

Additional processing time may apply before any eligible refund is issued.

Fraud Prevention

For security purposes, we may decline or investigate return requests involving:

Excessive return activity.
Fraudulent claims.
Returned items that do not match the original order.
Abuse of our return policy.

This helps protect both our customers and our business.

Customer Responsibilities

Customers are responsible for:

Providing accurate order information.
Following the approved return instructions.
Packaging returned items securely.
Shipping only after receiving return authorization.
Providing requested documentation when applicable.

Privacy

Information submitted during the return process, including contact details, photographs, and order information, is used solely to process returns, refunds, customer support, fraud prevention, and legal compliance.

Your personal information is handled in accordance with our Privacy Policy.