Last Updated: July 20, 2026
Welcome to the Kooketo FAQ page. Here you'll find answers to the most common questions about ordering, shipping, payments, returns, and customer support.
General
What products does Kooketo sell?
We offer a selection of fashion jewelry, including:
- Bracelets
- Earrings
- Necklaces
- Pendants
- Rings
Where do you ship?
We currently ship only within the United States.
We do not offer international shipping at this time.
Where is Kooketo located?
Kooketo
19 Summerberry Rd
Bristol, CT 06010-2957
United States
Orders
How do I place an order?
- Browse our products.
- Add your desired items to your shopping cart.
- Proceed to checkout.
- Enter your shipping and payment information.
- Review your order.
- Complete your purchase.
You will receive an order confirmation email after your payment has been successfully processed.
Can I change or cancel my order?
Yes, but only before your order enters processing.
Please contact us as soon as possible at:
support@kooketo.com
Once an order has entered processing or has been shipped, it can no longer be canceled or modified.
Will I receive an order confirmation?
Yes.
After your payment is successfully completed, you will receive an email containing:
- Order number
- Purchased items
- Billing summary
- Shipping information
Shipping
How much does shipping cost?
We charge a flat shipping fee of:
$6.99 per order
No sales tax is charged on shipping.
How long does shipping take?
| Stage | Estimated Time |
|---|---|
| Order Preparation | 1–2 Business Days |
| Shipping Transit | 2–5 Business Days |
| Estimated Total Delivery | 3–7 Business Days |
Business days are Monday through Friday, excluding holidays.
Which shipping carriers do you use?
Orders are shipped using one of the following carriers:
- USPS
- UPS
- FedEx
Carrier selection depends on destination and shipping requirements.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.
Payments
Which payment methods do you accept?
We currently accept:
- PayPal
- Venmo
Available payment methods are displayed during checkout.
What currency do you use?
All prices are displayed in:
United States Dollar (USD)
Do you charge sales tax?
No.
At this time, no sales tax is charged.
Returns & Refunds
What is your return policy?
We accept eligible returns within:
60 days of the delivery date.
Returned items must meet the conditions described in our Return & Refund Policy.
Is return shipping free?
Yes.
Approved returns receive a prepaid return shipping label at no cost.
The label will be emailed to you after your return request has been approved.
How long do refunds take?
Approved refunds are processed within:
7 business days
after the returned item has been received and inspected.
Is there a restocking fee?
No.
We do not charge any restocking or storage fees.
Products
Are your product photos accurate?
We make every effort to display our products as accurately as possible.
However, slight differences in color or appearance may occur due to:
- Screen settings
- Device displays
- Lighting during photography
What if I receive the wrong or a damaged item?
Please contact us immediately and include:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will review your request and provide an appropriate resolution.
Privacy & Security
Is my payment information secure?
Yes.
Payments are processed using secure payment providers.
Kooketo does not store complete payment credentials.
How is my personal information used?
Your information is used only to:
- Process your order
- Arrange shipping
- Provide customer support
- Process returns and refunds
- Meet legal obligations
For more information, please review our Privacy Policy.
Do you use cookies?
Yes.
Our website uses cookies to:
- Improve website functionality
- Remember your preferences
- Analyze website performance
- Support essential shopping features
More information is available in our Cookie Policy.
Customer Support
How can I contact customer support?
Email: support@kooketo.com
What are your customer support hours?
Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)
How quickly will I receive a response?
We aim to respond to all customer inquiries within 1–2 business days.
Response times may be longer during weekends, holidays, or periods of unusually high inquiry volume.
Still Need Help?
If your question is not answered above, please contact us.
Kooketo
Website: kooketo.com
Address:
19 Summerberry Rd
Bristol, CT 06010-2957
United States
Email: support@kooketo.com
Customer Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM Eastern Time (ET)
Last Updated: July 20, 2026