Privacy Policy

Last Updated: July 20, 2026

At Kooketo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit kooketo.com, create an account, place an order, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Summary

We collect information necessary to process orders and provide customer support.
We use your information to fulfill orders, improve our website, and communicate with you.
We do not sell your personal information.
We share information only with trusted service providers when necessary to operate our business.
We use cookies and similar technologies to improve website performance and user experience.
We implement appropriate security measures to protect your information.
You may request access, correction, or deletion of your personal information where permitted by law.
Marketing emails can be unsubscribed from at any time.

1. Information We Collect

We may collect the following categories of information.

Information You Provide

When you interact with our website, you may provide:

Full name
Billing address
Shipping address
Email address
Telephone number
Payment information
Order details
Customer service communications
Product reviews or feedback
Account information (if applicable)

Information Collected Automatically

When you browse our website, we may automatically collect:

IP address
Browser type
Device type
Operating system
Language preferences
Pages viewed
Time spent on pages
Referral sources
Website usage information
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and fulfill orders.
Verify payments.
Arrange shipping and delivery.
Respond to customer inquiries.
Manage returns and refunds.
Improve website performance.
Personalize your shopping experience.
Prevent fraud and unauthorized transactions.
Comply with legal obligations.
Send order confirmations and shipping updates.
Send marketing communications if you have chosen to receive them.

3. Legal Basis for Processing

Depending on applicable laws, we process personal information when necessary to:

Perform a contract with you.
Comply with legal obligations.
Protect our legitimate business interests.
Obtain your consent where required.

4. Payment Information

Payments are processed through secure third-party payment providers.

We do not store complete payment card numbers or payment security codes on our servers.

Payment providers process your payment information according to their own privacy and security policies.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Keep your shopping cart active.
Remember your preferences.
Improve website functionality.
Analyze website traffic.
Measure website performance.
Support marketing and advertising activities.

Cookies may include:

Essential Cookies
Functional Cookies
Analytics Cookies
Performance Cookies
Marketing Cookies

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional emails, we may send information regarding:

New products
Store updates
Promotions
Special offers
Company announcements

You may unsubscribe at any time by:

Clicking the unsubscribe link included in marketing emails.
Contacting us directly.

Order confirmations, shipping notifications, and customer service communications are considered transactional and may still be sent when necessary.

7. How We Share Information

We share personal information only when necessary to operate our business.

This may include:

Payment processors
Shipping carriers
Website hosting providers
Email service providers
Customer support platforms
Fraud prevention services
Analytics providers
Government authorities when required by law

We do not sell or rent your personal information to third parties.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to help protect personal information from:

Unauthorized access
Disclosure
Alteration
Loss
Misuse
Destruction

Although we take appropriate precautions, no method of electronic transmission or storage is completely secure.

9. Data Retention

We retain personal information only as long as necessary to:

Complete transactions.
Provide customer support.
Meet accounting requirements.
Comply with legal obligations.
Resolve disputes.
Enforce our agreements.

When information is no longer required, it is securely deleted or anonymized where appropriate.

10. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Access your personal information.
Correct inaccurate information.
Update your information.
Request deletion of personal information.
Restrict certain processing activities.
Object to certain uses of your information.
Request a copy of your information where applicable.
Withdraw consent where processing is based on consent.

Requests will be handled in accordance with applicable law.

11. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for:

Third-party privacy practices.
Third-party content.
Third-party security.
Third-party policies.

We encourage users to review the privacy policies of any third-party websites they visit.

13. International Visitors

Our website is intended for customers located within the United States.

If you access our website from another country, your information may be processed in the United States, where data protection laws may differ from those in your jurisdiction.